Restructuring job incentives and stresses can change workers’ client attitudes

Evidence

On the other hand, it suggests that workers’ attitudes and resulting behavior may be challenged and helped to change if: incentives and sanctions within the structure of the job encourage change; the structure of the job is altered to reduce workers’ needs for psychological coping mechanisms; it can be shown that workers can cope successfully with job stresses without depending upon undesirable simplifications; efforts are made to make simplifications conform to actual job requirements rather than to unrelated biases. — Michael Lipsky, Street-Level Bureaucracy, 1050

Categorization

• XREF: connects to: Worker alienation cumulatively severed workers from championing client rights — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 597; Workers bias client selection toward the gratification of likely success, not just agency incentives. — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 813; The rigidity of worker attitudes depends on how well they relieve job stress — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 1050 (+2 more)

Broader Connections

• Client stereotypes co-evolve with work routines and job conceptions to fit together #expands (0.85) — Michael Lipsky, Street-Level Bureaucracy, 1139