The rigidity of worker attitudes depends on how well they relieve job stress

Evidence

This approach to analyzing the client-processing mentality detaches the existence of attitudes toward clients and jobs from the content of those attitudes. It suggests that attitudinal dispositions will be rigid or flexible in large measure according to the degree they help workers cope with job stresses. — Michael Lipsky, Street-Level Bureaucracy, 1050

Categorization

• XREF: connects to: Work-expansion habits stem from coping with demand unpredictability, not laziness. — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 925; Restructuring job incentives and stresses can change workers’ client attitudes — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 1050; Job-stress coping needs produce attitudes that redefine clients and the work itself — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 1047 (+1 more)

Broader Connections

• Job-stress coping needs produce attitudes that redefine clients and the work itself #expands (0.90) — Michael Lipsky, Street-Level Bureaucracy, 1047
• Restructuring job incentives and stresses can change workers’ client attitudes #expands (0.85) — Michael Lipsky, Street-Level Bureaucracy, 1050
• Frontline work structure, not worker prejudice, creates receptivity to stereotypes #expands (0.85) — Michael Lipsky, Street-Level Bureaucracy, 844