Job-stress coping needs produce attitudes that redefine clients and the work itself

Evidence

Taking a different view, the origins of bias in street-level bureaucracies may be sought in the structure of work that requires coping responses to job stress. Attitudinal developments that redefine the nature of the job, or the nature of the clientele to be served, function in this way. Considering the structure of work helps explain the persistence of biases and the difficulties inherent in interrupting them. — Michael Lipsky, Street-Level Bureaucracy, 1047

Categorization

• XREF: connects to: Unsolvable client problems force street-level workers to develop coping mechanisms and alienation — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 586; The rigidity of worker attitudes depends on how well they relieve job stress — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 1050; Restructuring job incentives and stresses can change workers’ client attitudes — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 1050 (+2 more)

Broader Connections

• Burnout-driven low efficacy makes helpers blame and disparage their clients #exemplifies (0.88) — Albert Bandura, Moral Disengagement, 619
• Restructuring job incentives and stresses can change workers’ client attitudes #corroborates (0.85) — Michael Lipsky, Street-Level Bureaucracy, 1050
• Client stereotypes co-evolve with work routines and job conceptions to fit together #expands (0.82) — Michael Lipsky, Street-Level Bureaucracy, 1139