Process-management efficiency displaces the client-oriented purposes of public agencies.
Evidence
This is a classic example of goal displacement. Effective management of the process preempts the purposes for which the process was developed. The study of street-level bureaucrats may be seen as a study in goal displacement when the norm of individual client orientation becomes subordinate to the needs for mass processing. — Michael Lipsky, Street-Level Bureaucracy, 358
Categorization
- DEFINE: Defines ‘goal displacement’ as the mechanism through which mass processing overrides individual client orientation - the load-bearing concept connecting frontline practice to institutionalization.
- XREF: connects to: Mass processing demands structurally compromise individualized treatment in public services. — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 356; Mass-processing management displaces the client-orientation goals that justify agencies.; Worker alienation in public service reduces commitment to clients and agencies. — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 594 (+2 more)
Broader Connections
- Mass-processing management displaces the client-orientation goals that justify agencies.
#corroborates(1.00) - Agencies evaluate what is measurable rather than what clients get.
#expands(0.80) — Michael Lipsky, Street-Level Bureaucracy, 409 - Worker alienation in public service reduces commitment to clients and agencies.
#qualifies(0.75) — Michael Lipsky, Street-Level Bureaucracy, 594 - Performance bureaucracy functions as discipline, not efficiency improvement
#complicates(0.75) — Mark Fisher (edited by Darren Ambrose), K-Punk, 1659