Worker alienation in public service reduces commitment to clients and agencies.

Evidence

Alienated work leads to dissatisfaction with the job. Job dissatisfaction affects commitment to clients and to the agencies for which they work. The proposition that street-level bureaucrats perform in alienated labor roles contributes to understanding the dynamics of some recent developments in public service organization. — Michael Lipsky, Street-Level Bureaucracy, 594

Categorization

• XREF: connects to: Process-management efficiency displaces the client-oriented purposes of public agencies. — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 358; Worker alienation cumulatively severed workers from championing client rights — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 597; Mass-processing management displaces the client-orientation goals that justify agencies. (+1 more)

Broader Connections

• Worker alienation cumulatively severed workers from championing client rights #expands (0.95) — Michael Lipsky, Street-Level Bureaucracy, 597
• Mass-processing management displaces the client-orientation goals that justify agencies. #corroborates (0.85)
• Unsolvable client problems force street-level workers to develop coping mechanisms and alienation #complicates (0.80) — Michael Lipsky, Street-Level Bureaucracy, 586