Performance measurement resists uncontroversial validity in street-level bureaucracies.

Evidence

In theory quantitative measures of performance should be fairly easy to obtain and consent on their validity reasonably uncontroversial. This is not always the case in street-level bureaucracies, however, for several reasons. — Michael Lipsky, Street-Level Bureaucracy, 1201

Categorization

• DEFINE: Sets up the definitional contrast between administrative measurement ideals and street-level reality.