Street-level bureaucracies measure what is measurable, and workers then conform behavior to those measures

Evidence

Despite the difficulties of performance measurement, street-level bureaucracies do seize on some aspects of performance to measure. They tend to seek reports on what can be measured as a means of exercising control. In tum, the behavior of workers comes to reflect the incentives and sanctions implicit in those measurements. — Michael Lipsky, Street-Level Bureaucracy, 402

Categorization

• XREF: connects to: Street-level workers effectively make the policies they are charged with implementing — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 59; Performance measurement resists uncontroversial validity in street-level bureaucracies. — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 1201; Behavioral monitoring replaces reasons with algorithmic performance thresholds in urban governance — Shoshana Zuboff, The Age of Surveillance Capitalism, 716

Broader Connections

• Behavioral monitoring replaces reasons with algorithmic performance thresholds in urban governance #expands (0.90) — Shoshana Zuboff, The Age of Surveillance Capitalism, 716
• Performance measurement resists uncontroversial validity in street-level bureaucracies. #complicates (0.85) — Michael Lipsky, Street-Level Bureaucracy, 1201