Unmeasurable performance leaves street-level agencies unpoliced internally

Evidence

Job performance in street-level bureaucracies is extremely difficult to measure. The many implications of this statement include the facts that these agencies are not self-corrective, and the definition of adequate performance is highly politicized. — Michael Lipsky, Street-Level Bureaucracy, 381

Categorization

• XREF: Directly feeds the reader’s hypothesis: non-self-corrective agencies are precisely the mechanism by which stereotype routinization outruns cultural change, because there is no feedback loop correcting it.