Burnout-driven low efficacy makes helpers blame and disparage their clients

Evidence

In other lines of work that get reduced to wearisome routines, it is all too easy to slip into an indifferent, depersonalized mode to the point where people are treated like objects. Maslach (1982) identified burnout syndrome, which includes depersonalization, emotional exhaustion, a low sense of accomplishment in one’s work, and cynicism about the prospect of effecting changes. Individuals who have a low sense of efficacy in helping others make needed changes are prone to blame and disparage them for their difficulties and their failure to do the things that can improve their lives. It is a small step from depersonalization to dehumanization. — Albert Bandura, Moral Disengagement, 619

Categorization

• XREF: Direct psychological corollary of the vault finding that fascist-indifferent personalities arise from felt powerlessness rather than innate cruelty (Frankfurt School ‘adult social helplessness drives demand for authority’). — connects to: Sustained agency contact teaches poor clients they are undeserving
• corroborated: 2 independent passages support this claim — Albert Bandura, Moral Disengagement: How People Do Harm…, 619