Client-facing work uniquely preserves a concept of need relative to provision

Evidence

Thus, one might speculate that street-level bureaucrats more than other organizational workers are able to retain a concept of the notion of need in relation to what is actually being provided. This residual awareness may provide a resource that can be tapped. — Michael Lipsky, Street-Level Bureaucracy, 1377

Categorization

• QUESTION: If client contact preserves awareness of need, why doesn’t it slow stereotype routinization? This is the crux of the reader’s speed-differential puzzle.
• SEED: Article angle: ‘the residual awareness resource’ — why direct contact with unmet need fails to reform bureaucratic practice.