Claims of client incapacity rest on untested assumptions rather than nurtured-involvement experience

Evidence

Studies and observations concluding that clients are overwhelmed by professionals caution us about involving clients in decision making, but they do not reflect experiences in which client involvement has been systematically nurtured. — Michael Lipsky, Street-Level Bureaucracy, 1501

Categorization

• QUESTION: “Pays off ch1 claims about how dominant frames of understanding constrain reception” — worth chasing the empirical record on nurtured client involvement: does it actually change practice or stay rhetorical?
• XREF: connects to: Poor clients’ agency involvement is nonvoluntary when no real alternatives exist; Client neglect stems from nonvoluntary dependency, not worker class prejudice alone; Waiting-list persistence is ambiguous evidence of genuine client need — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 706

Related

• Client neglect stems from nonvoluntary dependency, not worker class prejudice alone (similarity 0.87)
• Waiting-list persistence is ambiguous evidence of genuine client need (similarity 0.83)