Some systems must invest trust externally, while programmed roles reduce internal trust needs.

Evidence

Once again these analyses illuminate in the clearest possible way what constitutes the background to all trust – the problem of complexity. By means of trust, the truster unburdens himself of complexity which he cannot sustain. Anyone who wishes to abuse his trust must take this complexity upon himself. He will have to burden himself with complex demands on behaviour, to ensure the most wide-ranging command of the relevant information and complete control of the information available to the truster, with the result that he himself will be in danger of collapsing under the pressure of complexity. Among the most important strategies for reducing fraud, therefore, is a time-limit on breach of trust, and also, if possible, on contact with the victim of the fraud. Adulterous relationships, in which this is not possible, require high expectations of behaviour, as is well known, and are seldom the result of balanced consideration. In all long-term relationships justifying trust is easier, even if this does not protect the truster from the exceptional circumstances of a well-secured individual, judiciously planted. — Niklas Luhmann, Trust and Power, 245 (#expands, via linked claim)

Categorization

  • XREF: connects to: Even committed system insiders need facework to sustain their own internal trust. — Anthony Giddens, The Consequences of Modernity, 209; Trust presupposes a structured environment supplied by the existence of other systems.; Trust substitutes knowledge of system structure for unavailable information about others. (+4 more)

Broader Connections