Business-as-usual stabilises trust by letting individuals feel risks are negligible.

Evidence

Balanced against the deep anxieties which such circumstances must produce in virtually everyone is the psychological prop of the feeling that ā€œthere’s nothing that I as an individual can do,ā€ and that at any rate the risk must be very slight. Business-as-usual, as I have pointed out, is a prime element in the stabilising of trust and ontological security, and this no doubt applies in respect of high-consequence risks just as it does in other areas of trust relations. — Anthony Giddens, The Consequences of Modernity, 353

Categorization

  • XREF: The ā€˜business-as-usual’ dynamic is Stevens’s entire psychology — he keeps polishing silver and taking pride in his ā€˜professionalism’ precisely as Lord Darlington’s world collapses. Routine as trust-stabiliser is the novel’s motor. — connects to: Trust rests on structural system guarantees that relieve individuals of risk assessment; Most trust is unreflective, routinized background assumption rather than calculated risk; Familiarity prevents trust from becoming a conscious problem; doubt reopens it. (+1 more)

Broader Connections