Workload ceilings would eliminate the discretionary shortcuts that routinize stereotypes

Evidence

The analysis presented here depends upon the presence of the aforementioned working conditions. If for some reason these characteristics are not present, the analysis is less likely to be appropriate, although it is instructive to understand why this is the case. If a legal services office encouraged its staff to take only four or five cases at a time in order to maximize the quality of preparation in each case, the lawyers would behave differently than if they worked in an office with much higher demands. — Michael Lipsky, Street-Level Bureaucracy, 243

Categorization

• QUESTION: Provides a testable counterfactual: whether caseload limits would break stereotype routinization faster than cultural change could.
• XREF: connects to: Discretion’s mandate collides with workload, forcing stereotype-based routine processing. — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 1040; Frontline work structure, not worker prejudice, creates receptivity to stereotypes — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 844; Resource scarcity forces discretion-exercising workers to invent unsanctioned shortcuts — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 183

Broader Connections

• Discretion’s mandate collides with workload, forcing stereotype-based routine processing. #corroborates (0.95) — Michael Lipsky, Street-Level Bureaucracy, 1040
• Resource scarcity forces discretion-exercising workers to invent unsanctioned shortcuts #expands (0.90) — Michael Lipsky, Street-Level Bureaucracy, 183
• Frontline work structure, not worker prejudice, creates receptivity to stereotypes #corroborates (0.85) — Michael Lipsky, Street-Level Bureaucracy, 844