The trading platform infrastructure itself shapes whether trust relationships emerge

Evidence

In the present context, we can broadly distinguish between situations in which traders do not know the caller contacting them (they will generally know the institution, which must be accredited with their bank) and those in which they do know the caller, although they may not have met in person. When deals are made via the EBS, the former situation is more common. Conversely, deals through the Reuters conversational dealing system involve more relationships of familiarity and trust. The system infrastructure used shapes the interaction in the sense that it enables and encourages or discourages the emergence of relationships. — Karin Knorr Cetina & Urs Bruegger, Global Microstructures, 132

Categorization

• DEFINE: Illustrates relational embeddedness concretely through contrasting EBS vs Reuters conversational dealing.
• QUESTION: Worth chasing: does platform design deliberately engineer relationship-formation, or is it an emergent property of the interface?
• XREF: connects to: Markets operate as processual social systems shaped by trader practice, knowledge, and globality — Karin Knorr Cetina & Urs Bruegger, Global Microstructures: The Virtual…, 35; Trust relations reduce to iteration, institutions, and third-party mediation — Russell Hardin, Trust and Trustworthiness, 155; Societal structure, not just individual strategy, shapes personal trust — Niklas Luhmann, Trust and Power, 188 (+1 more)

Related

• In disembedded global markets information gifts build relationships without prior face-to-face contact (similarity 0.82)
• Trust relations reduce to iteration, institutions, and third-party mediation (similarity 0.79)

Broader Connections

• Societal structure, not just individual strategy, shapes personal trust #expands (0.78) — Niklas Luhmann, Trust and Power, 188
• Trust relations reduce to iteration, institutions, and third-party mediation #expands (0.75) — Russell Hardin, Trust and Trustworthiness, 155