Rigid bureaucratic behavior flows from discretion exercised under shared work conditions

Evidence

The persistence of rigid and unresponsive patterns of behavior results from street-level bureaucrats’ substantial discretion, exercised in a particular work context. Like other policy makers, they operate in an environment that conditions· the way they perceive problems and frame solutions to them. The work environment of street-level bureaucrats is structured by common conditions that give rise to common patterns of practice and affect the direction these patterns take. — Michael Lipsky, Street-Level Bureaucracy, 234

Categorization

• XREF: connects to: Street-level bureaucrats share five structural conditions that shape their work patterns — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 238; Shared working conditions, not individual character, generate rigid bureaucratic patterns. — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 234

Broader Connections

• Shared working conditions, not individual character, generate rigid bureaucratic patterns. #corroborates (0.95) — Michael Lipsky, Street-Level Bureaucracy, 234