Resource inadequacy, overload, and role ambiguity correlate with poor worker mental health
Evidence
Even without the threat of violence, street-level bureaucrats work in situations which tend to maximize the likelihood of debilitating job stress. One recent study discovered significant correlations between relatively poor mental health and three indicators characteristic of street-level work: resource inadequacy, overload (e.g. high case loads, overcrowded classrooms), and role ambiguity. — Michael Lipsky, Street-Level Bureaucracy, 270
Categorization
- XREF: connects to: Heavy caseloads make it impossible for street-level bureaucrats to meet their mandated duties. — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 250; Frontline workers feel resource scarcity as a lived tension between client care and efficiency — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 363; Stress depletes cognitive resources and narrows how people perceive their in-groups — Roderick M. Kramer, Geoffrey J. Leonardelli, Robert W. Livingston, Social Cognition, Social Identity, and…, 546 (+4 more)
Broader Connections
- Vague, ever-reviewable assessment criteria generate functional anxiety in workers.
#exemplifies(0.80) — Mark Fisher (edited by Darren Ambrose), K-Punk, 1660 - Stress depletes cognitive resources and narrows how people perceive their in-groups
#expands(0.78) — Roderick M. Kramer, Geoffrey J. Leonardelli, Robert W. Livingston, Social Cognition, Social Identity, and…, 546 - Self-efficacy beliefs determine persistence and vulnerability to stress and depression
#corroborates(0.75) — Albert Bandura, Moral Disengagement, 78