Frontline workers perceive their interests as opposed to managers’ interests.

Evidence

Street-level bureaucrats have some claims to professional status, but they also have a bureaucratic status that requires compliance with superiors’ directives. It does mean, however, that street-level bureaucrats will perceive their interests as separate from managers’ interests, and they will seek to secure these interests. — Michael Lipsky, Street-Level Bureaucracy, 191

Categorization

• XREF: Echoes principal-agent and street-level discretion literatures the reader is building toward. — connects to: Frontline workers can accept managerial authority while rejecting its policy goals — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 181; Surveying only subjective attitudes let management read worker contentment into conflict-prone factories.; Street-level workers and managers hold structurally divergent job priorities — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 179

Broader Connections

• Street-level workers and managers hold structurally divergent job priorities #corroborates (0.95) — Michael Lipsky, Street-Level Bureaucracy, 179
• Surveying only subjective attitudes let management read worker contentment into conflict-prone factories. #corroborates (0.75)