Street-level workers and managers hold structurally divergent job priorities

Evidence

In general lower-level workers have different job priorities than managers. At the very least, workers have an interest in minimizing the danger and discomforts of the job and maximizing income and personal gratification. These priorities are of interest to management for the most part only as they relate to productivity and effectiveness. In street-level bureaucracies lower-level workers are likely to have considerably more than minimal differences with management. — Michael Lipsky, Street-Level Bureaucracy, 179

Categorization

• XREF: connects to: Street-level work is decision making under uncertainty where workers define their own satisfactory standards — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 612; Frontline workers perceive their interests as opposed to managers’ interests. — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 191

Broader Connections

• Street-level work is decision making under uncertainty where workers define their own satisfactory standards #expands (0.85) — Michael Lipsky, Street-Level Bureaucracy, 612