Evidence that clients are overwhelmed tests only untried, unsupported client involvement

Evidence

Studies and observations concluding that clients are overwhelmed by professionals caution us about involving clients in decision making, but they do not reflect experiences in which client involvement has been systematically nurtured. — Michael Lipsky, Street-Level Bureaucracy, 1501

Categorization

• SEED: Essay angle: the missing control group — claims about client incapacity rest on conditions engineered to produce it.