Emotional labor requires inducing or suppressing feeling for others’ sake

Evidence

A key theme in the book is what she terms “emotional labor,” which she defines as labor that “requires one to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others.” Service professionals—she was looking at flight attendants and bill collectors, among other professions—are thus encouraged to manage their feelings according to organizational structures and scripts. — Brooke Erin Duffy, (Not) Getting Paid to Do What You Love, 70

Categorization

• DEFINE: Defines Hochschild’s emotional labor, a widely applied concept,
• XREF: connects to: Social media performers systematically conceal the labor behind curated feminine glamour — Brooke Erin Duffy, (Not) Getting Paid to Do What You Love:…, 500; Emotional capitalism exploits emotions’ fleeting performativity, which feelings lack — Byung-Chul Han, Psychopolitics: Neoliberalism and New…, 98; Mandated self-expression makes affective demands on Control-society workers — Mark Fisher, Capitalist Realism: Is There No…, 84 (+1 more)