Workers denied task gratification withdraw psychologically long before they quit.

Evidence

Those who do not actually withdraw from the work force may withdraw psychologically without actually quitting, rejecting personal responsibility for agency performance. The outward manifestation of these withdrawal orientations are familiar to managers and people attentive to labor-management relations: absenteeism, high turnover, goldbricking, slowdowns, and general withdrawal from involvement. These reactions are all outward signs of attitudinal responses to the sometimes overwhelming and insuperable difficulties of gaining gratification in task processes-and achievement. — Michael Lipsky, Street-Level Bureaucracy, 1057

Categorization

• XREF: connects to: Some jobs alienate workers by requiring them to deny the humanity of others — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 566; Workers compensated for meaningless rationalized jobs with glittering distractions instead of class consciousness — Rolf Wiggershaus, The Frankfurt School: Its History,…, 469; Service jobs require workers to perform and suppress feelings for pay — Alice E. Marwick, Status Update: Celebrity, Publicity,…, 506

Broader Connections

• Service jobs require workers to perform and suppress feelings for pay #expands (0.80) — Alice E. Marwick, Status Update, 506
• Some jobs alienate workers by requiring them to deny the humanity of others #expands (0.75) — Michael Lipsky, Street-Level Bureaucracy, 566
• Workers compensated for meaningless rationalized jobs with glittering distractions instead of class consciousness #expands (0.75) — Rolf Wiggershaus, The Frankfurt School, 469