Worker-client relationships derive their structure from particular national social character

Evidence

In what ways do street-level bureaucracies reflect and perpetuate the values of the larger society? There are at least two respects in which the structure of relationships between workers and clients appears to be derived from the particular character of American society. — Michael Lipsky, Street-Level Bureaucracy, 1303

Categorization

• QUESTION: Which two respects? Forward pointer that should be tracked into the following sections to see what mechanism is identified.