Where no clear service product exists, client evaluation rests on the initial interaction itself.

Evidence

While seekers of mental health services may be particularly sensitive to the quality of initial client-staff interactions there is every reason to think that these interactions form a substantial part of clients’ initial evaluations of schools, courts, police, and other street-level services where there are no clearly defined service products to be obtained. — Michael Lipsky, Street-Level Bureaucracy, 691

Categorization

• XREF: Bridges mental-health intake research to courts, schools, and police — a cross-domain generalization worth testing empirically.