Users explain invisible moderation gaps only through folk theories

Evidence

In the face of ambiguous search results that could also be explained away as the result of circumstance, error, or bias, users are left with only folk theories as to why what’s there is there, and what might be missing. — Tarleton Gillespie, Custodians of the Internet, 597

Categorization

• XREF: connects to: Invisible content filtering is more dangerous than content that is visibly withheld — Tarleton Gillespie, Custodians of the Internet: Platforms,…, 552; A folk theory that talk changes nothing underwrites civic apathy in volunteer groups — Nina Eliasoph, “Close to home”: The work of avoiding…, 93

Broader Connections

• A folk theory that talk changes nothing underwrites civic apathy in volunteer groups #exemplifies (0.85) — Nina Eliasoph, “Close to home”, 93