Street-level bureaucracies spend almost everything on salaries because service is delivered through people

Evidence

Street-level bureaucracies are labor-intensive in the extreme. Their business is providing service through people, and the operating costs of such agencies reflect their dependence upon salaried workers. — Michael Lipsky, Street-Level Bureaucracy, 85

Categorization

• XREF: The labor-intensity of service delivery parallels how banks and bourses are people-intensive, connecting to the reader’s institutional trust material. — connects to: Street-level bureaucracies can never be adequately resourced — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 276

Broader Connections

• Street-level bureaucracies can never be adequately resourced #expands (0.75) — Michael Lipsky, Street-Level Bureaucracy, 276