Street-level bureaucracies blend coercive and normative compliance into one mode

Evidence

Some street-level bureaucracies such as schools and various rehabilitation programs are both coercive and normative. Schools are coercive in that they require attendance by law, they have strong sanctions against deviant behavior, including expulsion, and they are the only institutions in the society where parents can send children to learn basic skills. They are also normative in that they attempt to motivate children by socializing them to want to participate in the system. A drug rehabilitation program is coercive when it stands as an alternative to jail, but it also is normative because it cannot succeed unless people are motivated to accept the orientation and discipline of the program. — Michael Lipsky, Street-Level Bureaucracy, 350

Categorization

• DEFINE: Defines the coercive-normative compliance axis and where schools and rehab programs sit on it.
• XREF: connects to: Street-level bureaucracies manufacture client categories that people then internalize — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 455

Broader Connections

• Street-level bureaucracies manufacture client categories that people then internalize #expands (0.75) — Michael Lipsky, Street-Level Bureaucracy, 455