Setting control is so central to client management that policing’s exception proves the rule

Evidence

The most important exception is the police, whose work, by its nature, requires interaction with citizens on neutral or hostile turf. The extraordinary routines in which police engage in order to minimize threat in these circumstances (see below) tend to confirm this view of the importance of the setting for managing clients. — Michael Lipsky, Street-Level Bureaucracy, 874

Categorization

• XREF: connects to: Where client control is critical, workers make it a precondition of interaction. — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 891

Broader Connections

• Where client control is critical, workers make it a precondition of interaction. #corroborates (0.82) — Michael Lipsky, Street-Level Bureaucracy, 891