Scripted emergency calls transmit racial bias into police response despite formal neutrality

Evidence

Thus, although the interaction between callers and dispatchers is scripted, the threatening nature of a potential emergency, paired with psychological processes such as perceptual biases, can further influence how the information is transmitted and interpreted into the next stage of the process, namely, the stage at which first responders intervene. — Joseph Avery, Jim Sidanius, Joel Cooper, Gregory Davis, Amanda N., Bias in the Law, 287

Categorization

• XREF: Bears on the reader’s question about how bias persists through institutions even where explicit correction/scripting is attempted.
• corroborated: 2 independent passages support this claim — Joseph Avery, Jim Sidanius, Joel Cooper, Gregory Davis, Amanda N., Bias in the Law: A Definitive Look at…, 287