Requiring workers to summarize transactions they handled makes bureaucratic discretion more legible to clients.

Evidence

Simple practices should be developed to make street-level bureaucracies more accountable to clients. Requiring workers to provide summaries of the transactions clients experienced but may not have fully comprehended would be a significant step forward in some places. Routine reviews to deter- mine whether clients were receiving all benefits to which they ~ere entitled would place the burden of programming for clients on public employees. — Michael Lipsky, Street-Level Bureaucracy, 1408