Rational private shortcuts can undermine public institutional purposes.

Evidence

It is entirely rational to depend upon the cues of respected others in making decisions. People do this all the time-when asking friends to recommend a mechanic, or a movie, or a mover. Unfortunately, what is rational private decision making may subvert public policy. — Michael Lipsky, Street-Level Bureaucracy, 964

Categorization

• XREF: Echoes the classic man-on-the-street trust literature (Trust: Making and Breaking Cooperative Relations) on how everyday reliance on familiar cues scales badly into impersonal institutions. — connects to: Transparency tools can paradoxically undermine democratic values. — David E Pozen; Michael Schudson, Troubling Transparency- The History and…, 821
• DEEPTHINKING: Inserts a genuine mechanism behind the reader’s speed-differential hypothesis: stereotype routinization doesn’t require bigotry, only individually rational cue-taking that outpaces any narrative change.

Broader Connections

• Transparency tools can paradoxically undermine democratic values. #exemplifies (0.85) — David E Pozen; Michael Schudson, Troubling Transparency- The History and…, 821