Publicly broadcast expertise masks private failures to respond to clients.

Evidence

Driving home from work one afternoon in the fall of 1981, Anne turned on the radio and began listening to the Jerry Williams talk show on WRKO. The subject that day was lawyers. Listeners were invited to call in and ask questions of two lawyers who were guests on the show. Anne was listening with half an ear when she realized that one of the voices was familiar. It was Schlichtmann’s voice. Here he was, on the radio, pontificating about the law, about serving clients, and she could never even get him on the phone. She drove home as fast as she dared. She ran into the house, picked up the kitchen phone and dialed the station without pausing to take her coat off. — , Harr Jonathan - A Civil Action, 308

Categorization

• SEED: An essay on the talk-radio persona as a service product: lawyers, doctors, and pundits performing responsiveness on air while ignoring the voicemail inbox.
• XREF: connects to: Professionals conceal their backstage practice to hide the gap between expertise and the expert. — Anthony Giddens, The Consequences of Modernity, 207

Broader Connections

• Professionals conceal their backstage practice to hide the gap between expertise and the expert. #corroborates (0.95) — Anthony Giddens, The Consequences of Modernity, 207