Professional civil-service experts acted as reform agents

Evidence

Wiley’s work showed that the bureaucracy could act as a reform agent. Research and outreach were tools of social change. The civil service had become more professional. Real experts—​men like Wiley—​took on jobs in government. — Lawrence M. Friedman, A History of American Law, 2646

Categorization

• XREF: connects to: Civil service reform was justified as instrument for social reform — Robert A. Caro, The Power Broker: Robert Moses and the…, 231; Target-driven reform rewards bureaucrats while distrust of frontline workers degrades services — Mark Fisher (edited by Darren Ambrose), K-Punk: The Collected and Unpublished…, 1395

Broader Connections

• Civil service reform was justified as instrument for social reform #responds-to (0.82) — Robert A. Caro, The Power Broker, 231