Productivity savings cluster where resource deployment, not client interaction, dominates.

Evidence

It is conspicuous, for example, that when administrators take pride in productivity savings it is in the sanitation department that the greatest successes are often realized. In police departments dispatch (deployment), not interactions with citizens, is the area of concentration in productivity campaigns. Most streetlevel bureaucracies have to contend with impulses to reduce the amount of time workers spend with clients, not the reverse. — Michael Lipsky, Street-Level Bureaucracy, 1250

Categorization

• XREF: Connects to the reader’s discretion mechanism: cuts avoid the dyadic encounter because that is where street-level judgment and stereotype work actually happens — protecting the appearances rather than the interaction.