Operational failures like delay and confusion function to depress client demand.

Evidence

The significance of practices that subvert predictability, antagonize or neglect clients, or sow confusion and uncertainty is that they are generally functional for the agency. They limit client demands and the number of clients in a context where the agency has no dearth of responsibilities and would not in any way be harmed as an agency if cli. — Michael Lipsky, Street-Level Bureaucracy, 742

Categorization

• QUESTION: Is dysfunction ever self-consciously intended, or is it emergent-functional? Lipsky straddles the two; distinguishing them matters for a speed-differential mechanism.
• XREF: connects to: Service availability creates demand rather than merely satisfying it — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 292

Broader Connections

• Service availability creates demand rather than merely satisfying it #corroborates (0.95) — Michael Lipsky, Street-Level Bureaucracy, 292