Monetary costs imposed on clients ration access to street-level services

Evidence

Programs sometimes force clients to incur monetary costs that discourage them from seeking service. Acquiring records from other agencies to establish eligibility or securing transcripts for appeals can be costly, particularly if travel is involved. Agencies that keep bankers’ hours impose monetary costs on working people who cannot appear without losing wages. Appointments sometimes require parents to seek babysiUers. Street-level bureaucracies that seek to minimize these penalties introduce evening office hours, or they provide child-care services. — Michael Lipsky, Street-Level Bureaucracy, 656

Categorization

• recurring: this claim recurs 2 times within its source
• XREF: connects to: Price-like costs ration free public services by discouraging contact — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 655

Broader Connections

• Price-like costs ration free public services by discouraging contact #corroborates (0.92) — Michael Lipsky, Street-Level Bureaucracy, 655