Micro-level trust can survive and buffer macro-level loss of confidence.

Evidence

Moreover, we know from many empirical studies that a negative stereotype of the system, the bureaucracy, ‘capitalistic’ enterprises, and international corporations is not incompatible with positive experiences in individual cases. Your bank gives you good service; your doctor, although state employed, has proven to be very careful and considerate. Hence it may be possible to build up trust on the micro-level and protect systems against loss of confidence on the macro- Seen from this point of view, the distinction between confidence and trust gives an additional flavour to the notorious micro/macro distinction 14 See the study of fine distinctions, which of course have to be ‘safe’ distinctions, by Bourdieu (1979). — Diego Gambetta, Trust - Making and Breaking Cooperative…, 1442

Categorization

• XREF: In the blindness scenario the opposite holds: when observability collapses, even micro-level trustworthy relations cannot be distinguished from predatory ones, so this micro-macro buffer fails instantly.