Marginal caseload cuts fail to alter processing because perceived harassment persists

Evidence

This is part of the reason that incremental reductions in case load often fail to-show an effect, since the feeling of harassment remains when case loads are marginally reduced, say, from 50 to 45 cases. — Michael Lipsky, Street-Level Bureaucracy, 1481

Categorization

• QUESTION: At what threshold, if any, does objective relief catch up to felt relief? Worth chasing for the speed-differential test.