Managers steer workers through informal perks rather than formal sanctions

Evidence

Managers also can manipulate discretionary perquisites they control, such as recommendations for advancement or transfer, or shift and work assignments. They also can facilitate or retard individual workers’ efforts, granting a day off here, speeding the processing of work there, and generally making a job more or less desirable. — Michael Lipsky, Street-Level Bureaucracy, 220

Categorization

• SEED: Angle: why management of frontline service work runs on petty favors rather than performance systems — and what that means for trying to correct biased street-level decisions.
• XREF: connects to: Frontline workers obey only those agency policies enforced by significant sanctions — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 186; Personnel power operates through subtle anticipatory sanctions rather than overt dismissal — Niklas Luhmann, Trust and Power, 793

Broader Connections

• Personnel power operates through subtle anticipatory sanctions rather than overt dismissal #contradicts (0.85) — Niklas Luhmann, Trust and Power, 793