Invisible content filtering is more dangerous than content that is visibly withheld

Evidence

With the first, a user searches for something and gets nothing; the content is withheld, but the intervention itself is apparent. With the second, a user searches for something and gets what appears to be everything relevant. This hides not only the filtered content but any sign of intervention; the results are sutured back together, leaving no evidence that anything is missing. The first may appear more egregious, but the second is arguably more dangerous. — Tarleton Gillespie, Custodians of the Internet, 552

Categorization

  • XREF: connects to: Users explain invisible moderation gaps only through folk theories — Tarleton Gillespie, Custodians of the Internet: Platforms,…, 597; Most people show no awareness of having their search results manipulated; Platform secrecy frames curated content as naturally occurring rather than selected. — Tarleton Gillespie, Custodians of the Internet: Platforms,…, 370 (+6 more)

Broader Connections