Intake forms constrain the information frontline interviewers can discover.

Evidence

Interviews are structured by routines developed to expedite the collection of information. Lawyers first ask clients questions to complete a general intake form, then ask questions designed to complete another, more detailed form, which the office secretary identified as most likely to be relevant to the client’s case. The dominance of the forms restricts the search process to those categories anticipated by the format, which must necessarily be generally applicable to a wide range of clients. — Michael Lipsky, Street-Level Bureaucracy, 882

Categorization

• XREF: Connects to the reader’s interest in how administrative instruments, not ideology, do the stereotype-installing work; pairs with Street-Level Bureaucracy’s earlier chapters on rationing and routines. — connects to: A good interviewer builds a dialogic context that enables rather than extracts.; Expressed need is capped by applicants’ beliefs about what agencies offer — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 675

Broader Connections

• Expressed need is capped by applicants’ beliefs about what agencies offer #exemplifies (0.85) — Michael Lipsky, Street-Level Bureaucracy, 675
• A good interviewer builds a dialogic context that enables rather than extracts. #expands (0.75)