Inaction on violations stays invisible unless clients proactively ask.

Evidence

Moreover, if the inspector decides that there is no cause for action on the violations, the tenant would only learn about it if she or he inquired later why no action was forthcoming. — Michael Lipsky, Street-Level Bureaucracy, 937

Categorization

• XREF: Connects to the reader’s earlier examples (welfare departments, mental hospitals) and to Hypothesis 16 on unresponsive environments: silence is the default output of discretion. — connects to: Hidden organizational patterns stay invisible unless deliberately surfaced for reflection. — Jörg Sydow, Georg Schreyögg, and Jochen Koch, Organizational Path Dependence: Opening…, 104

Broader Connections

• Hidden organizational patterns stay invisible unless deliberately surfaced for reflection. #corroborates (0.85) — Jörg Sydow, Georg Schreyögg, and Jochen Koch, Organizational Path Dependence, 104