Goffman focuses on breaches and disruptions to the interaction matrix by introducing havoc as the unpredictability of social transgressions.

Evidence

Erving Goffman and “The New Normal”: Havoc and Containment in the Pandemic Era (PMC / NCBI)

Categorization

• corroborated: 2 independent passages support this claim
• XREF: connects to: Small acts of decorum toward corpses matter more than practical logic — Julien Gracq, Balcony in the Forest, 483