Frontline resource shortfalls are structurally unresolvable, not just underfunded

Evidence

Street-level bureaucrats work in situations where the resource problem in most cases is not resolvable. This is either because the number of people treated by street-level bureaucracy is only a fraction of the number that could be treated, or because their theoretical obligations call for higher quality treatment than is possible to provide to individual clients, so that slack resources are devoted to marginal improvements in quality. Conceivably, teachers could have classrooms of ten, legal services lawyers could have case loads of fifteen, and so forth. — Michael Lipsky, Street-Level Bureaucracy, 311

Categorization

• XREF: Supports the thesis that stereotype routinization is locked in as a structural feature of unresolvable pressure rather than mere cultural lag. — connects to: Policy implementation analysis must start from frontline working conditions, not top-down authority flows — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 231
• corroborated: 2 independent passages support this claim — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 311
• recurring: this claim recurs 2 times within its source