Division between intake and casework distorts client information into bad decisions

Evidence

There are often considerable costs to specialization in addition to the benefits of expertise and efficiency. Divisions between intake and casework mean that interviews and fact gathering sometimes have to be repeated, which is inefficient. When resource allocation does not permit extensive reinterviewing of clients the result may be inappropriate decisions resulting from the distortion of information between intake and case-work levels. — Michael Lipsky, Street-Level Bureaucracy, 581

Categorization

• XREF: Directly relevant to the reader’s hypothesis: segmented workflow means the stereotypes baked into intake forms propagate downstream and resist correction, since reinterviewing is too costly. Links to institutionalized stereotype literature. — connects to: Predictive labels displace case facts and determine how clients get treated — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 966; Information processes in frontline work confirm rather than correct workers’ stereotypes about clients. — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 1144; Unreliable interpersonal information causes mis-coding with injurious results. — Lyn H. Lofland, World of Strangers_ Order and Action in…, 92

Broader Connections

• Unreliable interpersonal information causes mis-coding with injurious results. #expands (0.90) — Lyn H. Lofland, World of Strangers_ Order and Action in…, 92
• Predictive labels displace case facts and determine how clients get treated #expands (0.85) — Michael Lipsky, Street-Level Bureaucracy, 966
• Information processes in frontline work confirm rather than correct workers’ stereotypes about clients. #corroborates (0.80) — Michael Lipsky, Street-Level Bureaucracy, 1144