Differential access by favored clients marks waiting as illegitimate to others.

Evidence

Still another situation in which clients resent the costs of waiting arises when they wait unfairly. Thus if a favored client gains access to service more easily than others it will be resented by those who are not favored. — Michael Lipsky, Street-Level Bureaucracy, 717

Categorization

• XREF: connects to: Illegitimate claims to status provoke envy and social sanction — W. David Marx, Status and Culture: How Our Desire for…, 92; Formal equal access from unequal starting positions perpetuates exclusion — David Theo Goldberg, The Threat of Race: Reflections on…, 115

Broader Connections

• Formal equal access from unequal starting positions perpetuates exclusion #corroborates (0.75) — David Theo Goldberg, The Threat of Race, 115