Agency growth increases service scope without improving service quality

Evidence

Just as agencies distributing free goods must develop mechanisms to ration their allocation, political systems must place limits on the demands that organizations can make for additional resources. If, indeed, demand will increase to equal the supply then the inherent impulses organizations display toward growth 11 will lead to increasing organizational scope even though, as suggested above, the quality of service cannot be expected to improve with growth. — Michael Lipsky, Street-Level Bureaucracy, 360

Categorization

• DEFINE: States the ‘demand will increase to equal supply’ premise that frames the rationing problem throughout the book.
• XREF: connects to: Street-level agencies expand services or clients rather than refuse demand, ensuring chronic understaffing — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 326; Public-service ethics force agencies to expand volume instead of improving quality

Broader Connections

• Street-level agencies expand services or clients rather than refuse demand, ensuring chronic understaffing #corroborates (0.95) — Michael Lipsky, Street-Level Bureaucracy, 326
• Public-service ethics force agencies to expand volume instead of improving quality #corroborates (0.85)