Agencies label client organizations unrepresentative to justify suppressing them

Evidence

Street-level bureaucracies tend to resist organization by clients when it occurs. They tend to regard client organizations as unnecessary, frivolous, likely to be irresponsible, or not representative of clients’ true interests. There are no objective measures of the validity of such assertions. — Michael Lipsky, Street-Level Bureaucracy, 863

Categorization

• XREF: connects to: Institutions invoke client-centered justifications their actual structure contradicts — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 346; Claims of unrepresentativeness function as bureaucratic defenses against client organizing — Michael Lipsky, Street-Level Bureaucracy: Dilemmas of…, 864